The chairman of the House Transportation Committee, Rep. James Oberstar, wants to authorize the Department of Transportation to fine airlines that abuse passengers.
Full story: click here.
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Cognitive Dissonance
When we first consider a situation, we may be able to look at both sides, pro and con. But, once a decision has been made, seeing both sides becomes more difficult. The tendency to stick by a decision -- sometimes to the point of being closed to compelling new contradictory information -- is called cognitive dissonance.
Research last year showed that 18% of the population in the U.S. have conservative views and nothing -- absolutely nothing -- can penetrate their thinking to cause them to change their view. Similarly, another 18% of the population have liberal views, and their views are also absolutely fixed.
That totals 36 percent (18% plus 18%) leaving 64% of the population which can remain open to new information, even after making a judgement. What this means is, cognitive dissonance for most of the population is not so strong as to be carved in stone in a person's thinking.
Speaking of that 36% whose views are, or become absolutely fixed, I believe they are fixed in their thinking due to developmental arrest. New theories in psychology suggest an explanation.
EARLY DEVELOPMENT
When a child is two years old, what is in its mind and reality are equivalent. Psychologists call this "psychic equivalence"; what is in the "psyche" and reality are believed to be one and the same.
The two year-old lives in a world of absolutes. Lacking teeth, a young child cannot chew food as an adult can. Similarly, the mind cannot chew up and process information that a mature adult mind can. Just as young children need baby food, they need an overly simplified world.
No parent is going to tell a young child it is safe to put its finger in an electric socket if the switch is off, but unsafe if the switch is on. Parents just tell the young child that that electric sockets are dangerous.
But as mind develops, there is a possibility of being able to take in a more complex world. Psychic equivalence yields to awareness that reality and what is in the mind can be different. It appears this develops in connection with the child's ability to pretend, for in pretending, the child holds views which are intentionally not matched up with reality.
Learning to pretend is supposed to develop between two and three. Learning to pretend, the child learns what it holds in mind is not absolute. And, as the child develops, so does an appreciation that other minds can contain a different version of reality than ones own.
But between two and three, a normal child can, while engaging in pretend, become overwhelmed with fear. The child loses sight of that what is in the mind is being pretended. By the age of three, most children can hold on to the idea that what is going on is only pretend.
LOCKED THINKING
I'm sure that some, perhaps most, and perhaps even all, of the cases where flight anxiety persists are cases in which that locked-in thinking is so established that the person has no alternative but to believe what is in the mind is what is really going on, when flying. And, just like politics, no amount of compelling evidence to the contrary can change the way they see it.
People whose thinking is locked simply insist that flying is dangerous. Facts cannot move their thinking. They will not fly. Such a degree of mental rigidity is the result of early developmental arrest, between the two and three years of age.
CONDITIONALLY LOCKED THINKING
When we are on the ground, where we have access to control, and we have access to people who can help us feel calm, we can understand that flying is safe.
Here the person has made the developmental passage to knowing that what is in the mind is not always real. There was a time when psychologists believed that once a developmental milestone had been passed, that development was established. We now know that it is always a struggle to hold on to our developmental achievements. Under stress, we can slide from an ability to do mature thinking back to an earlier immature way of thinking.
When, during our formative years, we did not build in a solid ability to independently regulate emotional states, stress can easily push us -- temporarily -- back to thinking with no more sophistication than we did at age two. This means that under stress, the ability to distinguish fantasy from reality -- an ability we developed at age three -- can be lost.
When removed from the ground, when access to control is lost, and when out of contact with people who exert a calming influence, it is possible to regress to the level of a two year-old. When this happens, we become unable to distinguish our fantasy that the plane is about to fall with the reality that turbulence does not cause the plane to fall. Anxiety can cause us to regress to two year-old psychic equivalency in which reality and imagination are merged into one.
No matter how compelling the information that the plane cannot fall due to turbulence, the person may be unable to see any other possibility when reduced to the level of a two-year-old by having ones emotional underpinnings removed.
INTOLERANCE OF UNCERTAINTY
But if the child is insecure and has relatively little ability to independently calm itself in the face of pretended threats, the child cannot establish that developmental advancement. A world without absolutes is too threatening. These children do not develop the ability to recognize the difference between what they hold in their mind and reality. To them, what they think and reality remains one and the same. It seems to me that this child, too anxious to "play" with the world, needs a solid and unalterable world, and as an adult, will seek -- and try to believe in -- absolute safety.
HOW MANY BOXES DOES THE WORLD FIT INTO?
In the first year of life, we believe the young child organizes the world around what feels good and what feels bad. And, since time is not yet conceptualized, when feeling good, bad does not exist. Likewise, when feeling bad, good does not exist. For the very young, it is "all or nothing".
In setting up a research study, such as a study of customer satisfaction, a formula called chi-square is used when the study asks subjects to check one of only two boxes, such as "satisfied" and "unsatisfied. More sophisticated research uses a "Likert Scale" with five "boxes", such as highly satisfied, somewhat satisfied, neutral, somewhat unsatisfied, and highly unsatisfied. Even more sophisticated research might ask for a rating from one to ten, or one to one-hundred.
But when it comes to "life-and-death" issues, we can't use a Likert Scale. We are not somewhat alive, or somewhat dead. It is a chi-sqare situation: dead or alive. And so, when it comes to safety, which is obviously relative, we have a problem. We have trouble when trying to fit a two box ( alive or dead) situation into a world in which safety is relative, such as highly safe, somewhat safe, neutral, somewhat unsafe, and highly unsafe.
We could try switching to a zero to 100 scale, with zero as totally dangerous and 100 as absolutely safe. But what, if anything, is absolutely safe? Lets consider driving 10.8 rural Interstate miles. Lets also consider taking a flight. According to research, both are approximately 99.999992% safe.
To see the research click here.
It is interesting how we deal with this problem. Since there is no absolute safety upon which to establish a 100% feeling of security, we turn to two possible ways to deal with the questions:
- a. control
b. reassurance
c. illusion
CONTROL
If we look squarely at the 0.000008% chance of disaster whether we drive 10.8 miles or take a flight (distance doesn't matter significantly since accidents are mostly during takeoff and landing) we have no basis for feeling secure -- unless we can move the situation from a "roll of the dice" to one we control. Remember the movies in which the casino cheats the gamblers by having loaded dice, or a roulette wheel that can be controlled? Well, if we can control the car, we may be able to establish a belief that we have 100.0% safety.
What isn't appreciated in that logic is that the statistics are a reflection of the fatal accident rate by drivers who, like us, believed they had control. enough to remove their situation from chance. Sure, if someone comes at us, we can turn the wheel to the right. But what if there is a trailer truck, a guard rail, or an embankment there, leaving no room for escape? As long as there are trailer trucks, guard rails, embankments, the roll of the dice can't be avoided.
REASSURANCE
I had a client whose mother wanted to buy a new range, one with a glass top. But she wanted to be able to use her collection of pots, all of which had slightly rounded bottoms. She asked the appliance salesman if she could use the pots that she had; she was told that she could not use them, and would have to invest in new flat-bottomed ones.
She went to one appliance dealer after, each time asking the same question, and each time getting the same answer. Finally, when a salesman lied to her, assuring her she could use her existing pots, she bought the new range.
If someone assured you that a particular flight is absolutely safe -- and you believed them -- you could take the flight without anxiety just as my client's mother bought that glass top range without anxiety.
Similarly, we could refuse to fly on an airline that is only 99.999992% safe. We could, like the character played by Dustin Hoffman in "Rainman", refuse to fly except on Qantas because, to him, Qantas as 100.0% safe. Qantas had never crashed.
As a new second lieutenant in the Air Force, I was sitting at the Officer Club bar when a seasoned pilot sitting next to me said, "How about a game of 'Liar's Dice?" I said, "Sure. Why not? I've never lost." He replied, "If you haven't lost, you haven't played enough," and proceeded to beat me repeatedly.
This, of course, ignores the fact that Qantas has only flown 1.020,000 flights. Since, on average, there is only one fatal accident per 12,500,00 flights, one could argue that Qantas is no safer than any other airline. They just haven't flown enough.
ILLUSION
When anxiety is an issue, many of us get rid of anxiety through illusion. Typical illusions are:
- 1. fatalism: "When your time is up, your time is up"
2. invincibility: "Nothing can happen to me."
3. religion: "God will protect me."
4. delusion: "I am immortal."
5. obsessive-compulsive: "I am safe if I maintain my ritual."
6. magic: "I have a guardian angel."
7. charm, talisman, totem: "This object protects me from all evil."
If the ability to deal with anxiety and with uncertainty did not get built into us when we were very young, flying can be difficult. Why? Because, though we may be able to maintain a sense of calm and security on the ground, flight takes away control as a means of feeling secure. Without control, we are confronted with the notion that we are subjecting ourselves to a roll of the dice.
We have two sides of the brain, left and right. The right side of the brain, which is visual, cannot visualize a 0.000008% chance of fatality. The right side of the brain does "two-box" chi-square thinking: safe and unsafe. And since absolute safety is ruled out, the only other possibility is absolute unsafety.
The left brain can do the math. The left brain can understand there is a 0.000008% chance of fatality. That is "near certainty" of safety. But the right brain, when engaging the idea of one chance in several million, visualizes -- not the millions of successful flights but -- the crash. If there were good communication between the two sides of the brain, the two ways of thinking would balance each other.
But if the ability to deal with anxiety and with uncertainty was not built in in such a way as to integrate the operation of the left brain with the operation of the right brain, the right brain simply triggers stress hormones. The pulse rate increases. The breathing rate increases. Tension is produced in the body. The mind focuses on the threat. All this is part of the normal "fight or flight response.
At this point, the game is still not lost. One image of disaster in the right brain triggers only one shot of stress hormones, enough to take a person -- on a scale of zero to ten -- to a level of two. But if this first image of an air disaster is associated with several other images of air disasters, or images of never seeing loved ones again, a chain reaction of images takes place, each triggering enough stress hormones to take a person up two more levels. Such a cascade of stress hormones can, simply when thinking of flying, bring a person almost to panic and a feeling that to fly means certain death.
SOLUTION
For the person who is locked in the belief that flying is dangerous, nothing can be done. If the ability to think like a three-year old was never developed, nothing will not make a significant difference. What is in such a person's mind is their reality, and their reality is fixed. Facts will not penetrate such a mind.
Persons who have -- even if tentatively -- made that shift from two-year-old thinking to three-year-old thinking have more flexibility of mind. They understand that -- though flying is safe enough -- it doesn't feel safe enough.
With the strengthening exercise, we can help reinforce the person's ability to maintain that three-year-old developmental attainment, even when confronted with stress.
IF THE DEVELOPMENTAL ACHIEVEMENT IS TENUOUS
First, as stated previously, developmental milestones always have some degree of vulnerability. Still, the degree of vulnerability varies from individual to individual. There may be some consolation is to know the "fault" in the matter lies with ones forebears; it was their job to produce an environment which was safe enough and secure enough -- emotionally and physically -- to allow normal development to take place throughout childhood and adolescence.
When developmental achievements do not take place, or do not get solidly established, this strongly suggests that childhood was not made adequately secure by the parents. Security is not simply protection from physical danger. For a child to develop a sense of security, a reliable empathic connection is essential. The child who experiences little or no possibility of safety through human-to-human empathy, misses out. As an adult, to trust another person may seem like opening up ones self to being a fool.
A client told me, human relationships are like being on a trapeze. You on one, swinging back and forth; someone else on the other trapeze, swing back and forth. This client was a woman, and she was describing love relationships. She said, as she, the woman swung back and forth, the man on the other trapeze kept coaxing her to swing closer and closer. Then, he coaxed her to time her swings with his, so they swung toward each other at the same time. Then, he told her, when reaching the closest point, to let go, to fly through the air, and reach out for him, and he would catch her. After several requests, in spite of her anguished doubt, his promises to catch her won her over. She swung toward him. She let go of the trapeze. And as she flew through the air, reaching out for him, he crossed his arms against his chest, and lets her plunge.
So for her, the only safety is control, and to trust is to be a fool. If that thinking is applied to airline flying, anything other than terror when flying is foolish. But does that not completely ignore to compelling evidence that the captain and the copilot both are -- not on a different trapeze but -- on the same trapeze, or, in other words, you and those who are in control are in the same boat and have the same interest in safety.
Once you have the Strengthening Exercise in place, the only way to be in terror is to be unable to accept compelling facts. The challenge thus becomes one of how to move from what we call psychic equivalence (seeing what is in ones mind as equivalent to reality, period) to full recognition that what is in your mind and reality are not one and the same, and, in fact, may not even be close.
That can be a difficult pill to swallow. We are all, to some degree, invested in the rightness of our thinking, and to entertain the notion of being not just slightly off, but massively off, can be an injury to our self-esteem which we cannot accept.
So, we see there are two psychological challenges -- psychic equivalence, and cognitive dissonance -- that may stand in the way of flights free of terror.
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The FAA Turtle Makes A (Slight) Move
The FAA has said -- for years now -- that runway incursions that might cause planes to collide on the ground is their highest prriority. They have been -- for years now -- studying the problem. I never have understood why, since the British have had a system that works beautifully. When did the Brits get theirs working? I'm not entirely sure, but I know this. When I first flew as a pilot into London's Heathrow airport in 1966, it was working, and working fine.
But it cost money. It cost the Brits money, too. But the Brits had to have it. Without such a system, planes could not even taxi on some days due to the famous London fog.
So what has our infamously political FAA done? What move have they made about the problem that is their first priority? They announced on Friday that they have asked "industry" to design a device which will show the plane's position on a map of the airport for pilots to see in the cockpit.
"Hello? Haven't some of you had this device on your car for a while now?" Aviation experts have been saying for years that a global positioning map system is an obvious solution.
God help us if we had to depend on the FAA -- instead of dedicated pilots, aircraft engineers, dispatchers and mechanics -- for safety. The FAA is too busy with politics to bother about safety. The money the airlines pay in taxes for fuel needs to be diverted to non-aviation matters.
Note, of course, that this does not cost the FAA any of that money that needs to be diverted elsewhere; this is just a request that private industry develop the device.
Nevertheless, FAA spokesperson Marian Blakey called this "a breakthrough application". She would not, however, speculate that this device -- which could have been in use years ago -- could have prevented the crash last August in Lexington, Kentucky, when the crew tried to take off on the wrong runway.
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"Keep Politics Out Of It"
Regardless of how political the FAA is, people send me critical emails telling me I'm being political and should stick to helping them deal with fear of flying. I understand. Anxiety develops when confronted with the fact that safety -- though good -- can be better, and we need to be both informed and pressing our government to be less political and more focused about airline safety.
Generally the FAA, and the other branches of government, act only after the fact, that is, after the disaster. Everyone in the airline industry knew security was a joke. It took 9/11 for any changes to be made. But the changes are not all they should be. This administration focused on fixing ONLY what the 9/11 hijackers did, and using 9/11 as a pretext for war with Iraq.
And, this administration -- after considering turning over operation of our ports to a Middle-Eastern corporation -- still has not acted to secure our ports. If this interests you, have a look at corporate opposition to port security.
For full story click here.
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An Email That Shows Why Our Work So Satisfying
Hi Tom,
THANK YOU, THANK YOU, THANK YOU!!!!!!
We just got back from a week in Aruba. Both flights were absolutely terrific! I couldn't believe that I wouldn't have to do anything and I would be fine.
I was completely relaxed for both flights and was not physically or emotionally exhausted when we got there. We had a couple of "downs" on the flight home, but I remembered you said to look for the ups and then expect the downs. Knowing that they were coming really helped. I didn't think that they were bad, but my son said they were.
Meeting the Captains really helped also. The first one showed me the cockpit and even took out the map of where we were heading and what islands we would be passing. The second Captain seemed bored by the whole thing, but asked me what I was afraid of and told me that those things just can't happen. He reinforced the things that you had said in the DVDs.
I also found listening to your voice on the "Take me along" CD very comforting. You have a very soothing voice.
The only problem is that I now need another weight loss plan. Taking a flight was usually good for about a 2 LB weight loss. Didn't happen this time. Oh well, I'm not complaining.
Next spring my daughter is spending a semester in Madrid and I'm going to visit her. This would have been and unbearable thought just a few weeks ago. Now I'm really looking forward to it.
Thanks Tom, you have opened up the entire world to me.
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It Really Is Hard To Believe You Can Get On The Plane, Do Nothing, And Feel Fine!
All it takes is some preparation.
- We have the information you need know.
- We have the exercises you need to practice.
- All you need to do is click here
Think it will help others but not you? Most people who start -- and succeed -- feel that way when they start. It is just that they have the 'whatever-it-is' to try even if they are not sure of success. What about you?
- SOAR is not just another fear of flying program offering relaxation and reassurance
- SOAR is advanced help and succeeds with the most extreme cases of flight anxiety
- SOAR was developed through twenty-five years of research, study, and experience
Which Way Fits You Best?
- The Guaranteed SOAR Video Course on DVD
- Learn the cause and how to fix it in 'Psychology of Flight Anxiety'
- Understand amazing backup systems that make flying safe in 'How Flying Works'
- Get automatic control of the feelings when you fly with 'Control of Anxiety'
- Take a virtual test flight of your new skills in 'At The Airport'
- The Guaranteed SOAR Audio Course on CD
- The Guaranteed SOAR Audio Course on MP3
- Hear lessons on the web site - or download them to your computer or iPod
- Download the 'Take Me Along' audio tracks to your iPod or laptop
- It's like having your own pilot sitting there with you
Complete and comprehensive. Ten DVDs (appx. ten hours). View it on the internet as soon as you place your order. Your DVDs are shipped to your door by FEDEX or Priority Mail.
To see guarantee and order, click here.
All the same information as in the video course, but in a format you can use 'on the go', commuting in your car, or downloaded to your iPod.
Also click here to reach the SOAR Store.
The same complete information as in the Video Course but condensed into five hours of audio. Plus one important extra: 'Take Me Along' audio tracks to use during the flight.
I'll explain everything that is happening - as it happens - so you will know everything is normal on the flight.
See guarantee and order here: Read More Now! - SOAR is not just another fear of flying program offering relaxation and reassurance
- A Counseling Session
A session customized to your exact needs. I'm both an airline captain and a licensed therapist. I can help you based on success with over six-thousand clients in the past twenty-five years. The fee for a twenty-minute session covering the basics is $60.00, payable by MasterCard, Visa or American Express. Everything can be covered in forty to sixty minutes (fee prorated to time used).
Available 10 AM to 7 PM Eastern (New York) time. Outside the U.S. or Canada call: 203-258-4803.
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Not Ready To Order The Entire Program? Start With SOAR "Fast Track"
- The SOAR Fast Track program can be on your computer's screen in two minutes.
- Fast Track is inexpensive.
- Fast Track gives you the most help possible in the shortest time.
Get relief now. You will feel better as soon as you get started by clicking here.
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There Is A New 'Strengthening Exercise' DVD
The Strengthening Exercise works amazingly well. But since practice can be tedious, I put together the new 'Strengthening Exercise' DVD to make practice easier and more effective.
- Includes actual black-and-white photos of every Strengthening Exercise aviation scene.
- Presents an aviation scene for a fraction of a second, and then
- Several seconds of a special moment.
The DVD uses typical special moments such as holding hands, wedding vows, holding a newborn child, walking on the beach at sunset, etc).
This DVD replaces 'Counseling Interview' as the fourth DVD in 'Control of Anxiety'. The changeover was made the last week of January
- Check to see if you have 'Counseling Interview' or 'Strengthening Exercise'.
- If you do not have 'Strengthening Exercise', and placed your order this year, we will send it to you as a free upgrade. Just email Lisa at lisa@fearofflying.com
If you got your DVDs last year or earlier, you can upgrade to the new 'Strengthening Exercise' DVD for $65.00 by clicking here.
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Wednesday Night Conference Call On Flight Anxiety
- 9:00 PM until 10:00 PM Eastern time
Join our regular 'chat' (where we type what we want to say).
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Join in by phone on a conference call dealing with flight anxiety.
Instead of typing, we can just talk.
- Listen in to the discussion.
- Take part in the discussion.
- It's your choice.
Want to know more about:
- How flying works
- Turbulence, and why it is not a threat
- Controlling anxiety, panic and claustrophobia
We'll talk about this and more every Wednesday night
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As simple as 1, 2, 3.
- 1. Dial 1-641-793-7500
- 2. You will hear, 'Thank you for calling the Conference Center.'
- 3. When asked, enter this pin code: 681956 followed by #
For Your Convenience The Following Info Is Also Displayed Where You Enter The Chat At:
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